Julie Davies

30 Moreton House
Garratt Lane
Tooting
LONDON
SW17 OLU

Tel: (h) 020 8946 0527 (m) 07799 460796
E-mail: [email protected]

Download word copy of CV: JulieDavies CV.doc

Key Experience	Part-qualified credit manager Experience of managing and recruiting staff Proven experience of reducing debtor days Working as part of a busy team to ensure targets are achieved
Education	2001 – Present London Guildhall University ICM – Institute of Credit Management Having completed the Certificate stage of ICM I am now studying for the Diploma stage. In June 2002 I passed Credit Management Law with a credit (72%). 1992 – 1996 University of Swansea LLB (Hons) Law with Politics – 2:2 Subjects studied included contract, commercial law, environmental law, intellectual property law and European Law.  As part of the course I carried out a number of assessed group projects and took part in several moots (mock court cases).   My final year thesis was based on the pros and cons of reintroducing Capital Punishment in England and Wales. 1990 – 1992 Great Yarmouth College of Further Education 3 A levels: Law (B), Business Studies (B), Economics (C) BTEC National Diploma in Business & Finance: 6 distinctions, 1 merit 1986 – 1990 Norwich High School 6 GCSEs: English (B), Biology (B), German (B), French (C), History (C), Maths (C)
Work experience	January 2001 – January 2003 – Capita Business Services PLC 1st Floor Dean Bradley House Horseferry Road London SW1P 2AF Credit Controller Capita offer a wide range of business services including recruitment and training of staff, managing payroll and administering pension funds. I used the Credica FQM programme alongside SAP. Duties included: Managing four ledgers with a total value of approximately �10 million Arranging debt collection mainly by phone Liasing with Client Managers to resolve queries Working towards set targets to reduce debtor days In my first 6 months at Capita I reduced the average debtor days on my ledgers from 54 at the end of December to 35 at the end of June – exceeding my set target by 10 days. November 1997 – December 2000 Mark Warner Ltd 10 Old Court Place London W8 4EP Credit Control Supervisor (supervising 2 staff) Mark Warner Ltd is a tour operator specialising in all inclusive beach club and skiing holidays. Duties included: Weekly analysis of aged debtors Arranging debt collection by telephone and letter Reconciliation of sales receipts & bank reconciliation Responsible for litigation to recover bad debts Monthly analysis of reclaimable VAT Liasing between the Sales and Accounts department June 1997 – November 1997 Computer Warehouse No1 Amalgamated Drive, West Cross Centre, Great West Road, Brentford, TW8 9EZ Customer Services Co-ordinator – Duties included: Solely responsibility for all the customer service issues within the company Investigating complaints and liasing with the directors to gain satisfactory solutions Producing weekly reports to monitor the number and type of complaints received Maintaining the company’s customer service database Representing the company in several small claims actions in the County Court September 1996 – June 1997 Mark Warner Ltd Operations Co-ordinator Liased with clients and travel agents to resolve queries and complaints Confirmed holiday details and produced travel documents
Other Skills	Full clean driving license Experience of using the internet, intranet and e-mail facilities Two day training course for Excel 2000 One day training course in Effective Telephone Collection Techniques One day training course in Legal Methods of Debt Collection
Interests	Keeping fit – I go to the gym around 3 times a week and also enjoy swimming and badminton Travel – I have visited a wide variety of countries including Egypt, Thailand, Kenya, Morocco, several European countries and the US. Reading – I enjoy all kinds of books especially court room dramas and biographies.
Aims	I am searching for a challenging job that will give me more responsibility, ideally with a structured career path. I am also looking for a position that either provides excellent in house training or supports further education.